Front desk is open 24/7. For room types that include access to VinWonders & Safari, guests are entitled to a one-time visit to VinWonders & Safari during their stay. At check-in, guests must provide a valid identification document (such as a passport, ID card, or driver’s license). For children, a birth certificate is required. If a birth certificate is not presented, guests under 140 centimeters tall will be considered children aged four to twelve. Guests must check the furniture in the room and the minibar (food and drinks) at both check-in and check-out. For detailed information about meals guests must contact the administration. To use the GrandWorld credit voucher, guests are required to have the latest version of the VinID app. For faster crediting, it is recommended that guests send their registered VinID phone number with the reservation at least 24 hours before arrival. Vouchers are valid for the entire duration of the stay. Pets are not allowed in the hotel. Smoking is only allowed in areas with authorized sign boards and/or outside in room balconies. In unauthorized areas and/or hotel rooms (except in balconies), smoking is strictly prohibited. If this regulation is violated, the guests must pay a compensation fee of VND 3,000,000.00 for the restoration, deep cleaning, and deodorization of the hotel’s facilities and utilities for a stay with detected smoking that affects the room conditions. Guests should not bring food and beverages from outside to the hotel. If the guests decide to do so, they must pay an additional service fee of VND 1,175,000.00 to the hotel. The hotel is not responsible for food safety or hygiene issues when guests consume food from outside. Guests should notbring fruits with a strong smell, such as durians into the hotel room. Guests are required to present their children’ identification documents, passport and/or birth certificate, and consent to being photographed upon check-in for registration purposes. The hotel will keep a copy of these documents. In the event where the guests are unable to present the child’s birth certificate or related documents, the guests/partners have by default agreed to use the child’s height to determine his or her age. A deposit must be made at the time of check-in to provide guarantee for any additional Service Requests made at the hotel and/or any other damages done by the guests (if any) to the hotel during the period of stay. The deposit will be refunded by Vinpearl at the time of check-out if the service is not used and/or there is no damage caused to the hotel . The deposit can be made in cash, bank card or credit card with these specific rates: Hotel rooms: VND 1,000,000 per room per night. Villas: VND 3,000,000.00 per villa per night. Only payment in VND is accepted. For room packages that include VinWonders tickets, the use of rides and services within the park must comply with regulations regarding age, height, weight, and other safety conditions applicable to each ride.