Helenhalong Hotel
Helenhalong Hotel
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Facilities and services
About the hotel
A great hotel to have a nice rest before long walks around the city. Hotel «Helenhalong Hotel» is located in Ha Long. This hotel is located 2 km from the city center.
If you travel by car, there’s a parking zone. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the hotel offers to its guests: ironing and a concierge.
Property policies
Check-in and check-out
Check-in from 14:00
Check-out until 12:00
Meals
Information about the type of meals included in the price is indicated in the rate details.
Extra info
Check-in Information
Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Check-in Instructions
There is no front desk at this property. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation. This property will place a credit card authorization for 50% of total amount for any bookings where payment for the stay will be made on site instead of at the time of booking.
Mandatory Fees
You'll be asked to pay the following charges at the property: Deposit is payable by bank transfer and is due within 72 hours of booking the reservation. We have included all charges provided to us by the property.
Optional Fees
Fee for in-room wireless Internet: VND 500000 per stay (rates may vary) Fee for wireless Internet in public areas: VND 500000 per stay (rates may vary) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Important Notes
This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.