The front desk is open until 20:00. Know Before You Go Guests must transfer to the property via required shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. The transfer fee (by cable car) is not included in the price. The cable car operates from 08:00 to 17:00. Guests are advised to arrive at Thac Toc Tien Station 5 at least 30 minutes in advance to reach the hotel. The hotel staff will meet guests at the station and help you buy tickets. No pets and no service animals are allowed at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Rollaway bed fee: VND 787000.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes Guests will be asked to pay the following charges at the property: Transfer service fee per child: VND 300.000 (roundtrip) City tax: 15% of the room rate We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. The cable car tickets and information can be obtained at the downhill Front Desk at Thac Toc Tien station. Cable car operation hours: from 08:00 AM to 04:30 PM. To avoid missing the last cable car, guests are need to be Reception before 04:30 PM. The cable car tickets and information can be obtained at the downhill Front Desk at Thac Toc Tien station. Guests will be asked to pay the following charges at the property: The 2-way cable car ticket (transfer): Adult and Children over 1.4m tall: VND 665,000.00 Children 1-1.4m tall: VND 525,000.00 Children under 1m tall: Complimentary.