Front desk is open 24/7. Free cancelation is possible no later than 00:01 of the day priror to arrival date. A fine of 1 night staying cost will be charged in case of no-show or when guest cancels the booking later than in specified time. Guest should contact the hotel for special requests regarding early check-in or late check-out, policy varies by hotel and is subject to availability. Only Guide Pets Allowed. New anti-COVID19 measures in the hotel: Safety in the hotel: • Enhanced cleanliness and sanitation in all areas of the hotel; • Specialised disinfection tools, proven to eliminate bacteria; • Improved air circulation; • Protocols approved by SGS, a world-leading testing body. Safety for guests: • Recommended social distancing measures in place; • Contactless technology for check-in, check-out and more; • Reduced capacity in our restaurants and bars; • Alterations to our breakfast buffet offering. Safety for hosts: • New, comprehensive health and safety training; • Personal protective equipment where necessary; • Staggered arrival and departure times for admin staff; • Enhanced advice and support from the dedicated advisory board.