Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. The selected bed type is not guaranteed by the hotel and will be determined upon check-in. The city tax is calculated for each room. If the number is two-room, then guests need to pay for each room. Moving around the hotel without clothes is not allowed. Breeze All-Inclusive late snacks and soup from 10:00 PM to 06:30 AM will be served at the lobby for families. Breeze Bar will become adult only (16 years and up) after 09:00 PM on a daily basis to ensure adults have a suitable area and also to keep children away from excessive smoke. The Lounge will become fully activated on a daily basis and is family friendly, the nightly entertainment show will move there and there will be a games room. Sunset Pool will be open for swimming until 09:00 PM and the bar there is open until 10:00 PM as another family friendly area. The hotel offers an airport pick-up service (additional charges may apply). Guests must communicate their arrival 48 hours prior to arrival using the contact details on the booking confirmation. The following services must be booked in advance: massages and spa treatments. Extra bed for children under 12 years old: USD 42.00 per day. Extra bed is only available in One Bedroom Villa rooms. Only registered guests are allowed in the rooms. Early check-in is possible at an additional cost, subject to availability. The fee varies. There is a commission at the hotel for credit card payments. There is a charge for using certain services. For Christmas and New Year's Eve dinners, guests may be charged separately at the hotel. The above list may not be comprehensive. The amounts of payments and pledges can be indicated without tax and are subject to change. All rooms are non-smoking. Late check-out is available upon request, charges may apply and may not be available. Meals and beverages are for consumption in restaurants and bars only and are not for consumption outside the resort. Additional charges may be added to your room bill and will be charged to your room at check-out at the reception desk. Meals and beverages can also be paid for on-site by cash or credit card. Cinnamon and Basilico Restaurants Dress Code: Smart Casual Dubai Shuttle: Every Monday – Wednesday – Saturday, departs from the hotel at 13:30, departs from the Dubai Mall at 21:00. Cost: AED 120.00 for adults and AED 95.00 for children aged 4-12 years (incl. tax) per person, return. Reservations are required for travel to the Dubai Mall. Effective 1 September 2026, Sunset Pool and Bar will be temporarily unavailable due to enhancement works until further notice. During this period, Laguna Pool and Veranda Pool, including the water slides, will remain fully operational. Renovation works will be carried out daily between 09:00 AM and 05:00 PM.