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Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent Road, Dubai
8.7 km from the centre

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Facilities and services

About the hotel

Sofitel Dubai The Palm Hotel is located in Dubai. This resort is located in 19 km from the city center. You can take a walk and explore the neighbourhood area of the resort. Places nearby: Aquaventure, Nasimi Beach and Burj Al Arab.

You can stop by the bar. You can stop by the restaurant. Want to be always on-line? Wi-Fi is available. Specially for tourists who travel by car, there’s a free parking zone.

Also, the following services are available for guests at the resort: a massage room, a sauna, a steam bath and a spa center. Guests who love doing sports will be able to enjoy a fitness center and a diving club. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a library, a ping-pong area and a barbeque area. Swimming fans are going to enjoy a pool and an outdoor pool.

For participants of business meetings, there is a conference hall. Children will be happy, there is a playroom for them. Want to have an excursion? Consult the tour assistance desk of the resort. If you want to make your journey even more comfortable, you can order a transfer.

Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the resort offers to its guests: a laundry, dry cleaning, an ATM, private check-in and check-out, ironing, press, car rental, a safe-deposit box and a concierge. The staff of the resort speaks English, Spanish, Italian, German, Russian and French.

In the room, for you, there is a shower, a TV, a mini-bar, a bathrobe and slippers. The room equipment depends on its category.

Property policies

Check-in and check-out

Check-in from 15:00

Check-out until 12:00

Extra beds

Extra bed available: AED 368 per guest per night

Payment methods

VisaJCBMastercardAmerican ExpressUnionPayDiners ClubCash

Deposit

Deposit: AED 500 per room per night

Meals

Breakfast: AED 155
Breakfast for children aged 0–0: AED 78

Children

Children aged 0–11: free, extra bed available

Important information

Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. The facilities will reopen on the following dates: Laguna Beach Taverna & Lounge on 15 September 2026, Moana on 7 September 2026, and Hong Loong on 1 October 2026. Due to current market conditions and lower occupancy levels, the resort is operating with a reduced number of facilities and outlets until further notice. As occupancy and guest demand increase, additional restaurants, bars, leisure facilities and recreational areas may reopen. From 1 January 2026, a set menu with an additional charge was introduced at Laguna Beach Taverna. From 1 February 2026, the set menu will be discontinued and replaced with a deposit of AED 115.00 per person. The deposit can be used to order dishes from the menu under the terms that were in effect before 1 January 2026. An additional charge applies to the festive dinner on 31 December 2026: AED 2500.00 per adult, AED 1750.00 per child aged 13–21, and AED 900.00 per child aged 6–12. An additional charge may also apply for extra guests, depending on the hotel’s accommodation policies. At check-in, guests may be required to present a valid government-issued photo ID and a credit or debit card, or provide a cash deposit to cover incidental charges. Credit cards, debit cards and cash are accepted. Cashless payments are also available. UAE residents are required to present a valid Emirates ID at check-in. Driver’s licenses are not accepted. Only registered guests are allowed in the rooms. Connecting rooms are available subject to availability and can be requested through the hotel administration using the contact details provided in the booking confirmation. Special requests are subject to availability at check-in, may incur additional charges and are not guaranteed. Pool access is available from 09:00 AM to 06:00 PM. Massage and spa treatments must be booked in advance by contacting the hotel administration before arrival using the contact details provided in the booking confirmation. Guests under 18 years old are not permitted to access the spa. The city tax is specified per room and depends on the number of rooms. Pets and service animals are not allowed at the hotel. Restaurants and Bars Manava is open daily for breakfast and dinner. Maui Beach Restaurant is open daily from 11:00 AM to 09:00 PM. Olivier’s Lounge is open daily from 07:00 AM to 09:00 PM. Replay is open daily from 04:00 PM to 01:00 AM. Porterhouse Bar & Grill is open daily from 06:30 PM to 11:00 PM. The World Eatery serves lunch from Friday to Sunday from 12:30 PM to 05:00 PM and dinner from Friday to Saturday from 06:30 PM to 11:00 PM. Laguna Beach Taverna & Lounge is closed for the summer. Moana and Hong Loong are temporarily closed. Sports and Recreation Facilities The gym is open 24 hours a day for in-house guests. Reception is open Monday to Thursday from 10:00 AM to 06:00 PM and Friday to Sunday from 10:00 AM to 07:00 PM. The Lobby/Leisure Desk is open Friday to Sunday from 09:00 AM to 05:30 PM. The sauna and steam room are unavailable during unmanned hours. Dawn activities are temporarily suspended until further notice. The Kids Club Pool is open daily from 09:00 AM to 06:00 PM. Children’s activities and the play area are available throughout the week. From Monday to Thursday, activities are held on the ground floor only, and Soft Play is closed. From Monday to Sunday, children’s activities operate as usual and Soft Play is open. Outdoor activities are unavailable. Pools and Beach The Main Pool is open daily from 08:00 AM to 08:00 PM. Beach 1 is open daily from 09:00 AM to 06:00 PM. Slide Pool and Egg Pool are open Friday to Sunday from 09:00 AM to 06:00 PM. Apartment Pool and Beach 2 are open Saturday and Sunday from 09:00 AM to 06:00 PM. Effective September 7, 2026, the meal plan includes the Moana restaurant: Half Board and Full Board rates do not include beverages (including water, soft drinks, and alcoholic drinks). Breakfast is served buffet-style at the Manava restaurant. Half Board and Full Board plans include a daily dining credit for each adult and child over the age of 12. This credit applies to food items only. Children under 12 dine for free when selecting from the children's menu and accompanied by a parent or guardian. Lunch is available at Maui Pool & Beach, Olivier’s Lounge, In-Room Dining, The World Eatery, and Moana. Dinner is available via In-Room Dining and at Olivier’s Lounge, The World Eatery, Moana, Porterhouse Bar & Grill, and Laguna Beach Taverna & Lounge. Dining options include à la carte (Dine Around) or buffet service. For lunch, guests may choose The World Eatery or Moana. Dinner options include the Manava buffet (with live cooking stations), The World Eatery, Moana, and Porterhouse Bar & Grill. Table reservations are required in advance and are subject to availability. Unused Half Board allowances do not carry over to the next day and cannot be accumulated. Breakfast on the day of arrival is not included. Lunch or dinner on the day of departure is not included. Half Board and Full Board plans do not apply during special events and promotions, including brunches and Christmas or New Year’s events. The hotel reserves the right to modify terms and conditions without prior notice. Effective September 15, 2026, the meal plan includes Laguna Beach Taverna & Lounge: Half Board and Full Board rates include a buffet breakfast at the Manava restaurant. Depending on the selected rate, lunch or dinner is also provided at designated hotel restaurants. Instead of a set lunch or dinner, a daily dining credit is available for each adult and child over the age of 12. This credit applies only to food and excludes beverages (including water, soft drinks, and alcoholic drinks). Children under 12 dine for free when ordering from the children's menu and accompanied by a parent or guardian. Lunch: Maui Pool & Beach, Olivier’s Lounge, In-Room Dining, The World Eatery, Laguna Beach Taverna & Lounge, Moana. Dinner: In-Room Dining, Olivier’s Lounge, The World Eatery, Moana, Porterhouse Bar & Grill, Laguna Beach Taverna & Lounge. A "Dine Around" option is also available: lunch at The World Eatery or Moana; dinner at Manava (buffet with live cooking stations) or at The World Eatery, Moana, or Porterhouse Bar & Grill. Table reservations are required in advance and are subject to availability. Unused Half Board meal allowances cannot be carried over to the next day or accumulated. Breakfast on the day of arrival is not included. Lunch or dinner on the day of departure is not included. Half Board and Full Board rates do not apply during special events and promotions, including brunches and Christmas or New Year's celebrations. The hotel reserves the right to modify terms and conditions without prior notice.

Location

General information

Year built
2013
Number of rooms
361 rooms
Electricity
240 V / 50 Hz
Plug types: G