Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. The following services are temporarily suspended: • Complimentary shuttle service to The Dubai Mall, City Walk, and Kite Beach • Complimentary shuttle service and access to Tago Mago Beach Club on Palm Jumeirah Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards, debit cards, mobile payments, and cash. Mobile payment options include: Apple Pay and MobilePay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available. Pool access available from 07:00 AM to 08:00 PM. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. For Christmas and New Year's Eve dinners, guests may be charged separately at the hotel. From 18th of January 2025 the Japanese restaurant Katsuya will be permanently closed, shortly another venue will be opened instead. Cleo restaurant has been rebranded to Occo restaurant — Mediterranean cuisine. Operation time: breakfast (buffet): 07:00 AM — 11:00 AM, lunch (a la carte or set menu for HB/FB bookings): 12:30 PM — 04:00 PM, dinner: 04:00 PM — 02:00 AM for a la carte; 06:00 PM — 11:00 PM for HB/FB bookings (set menu, last order at 10:00 PM). Coffee shop Perq hac been rebranded to Frankies. Operation time: 07:00 AM — 07:00 PM. Access to Ninive Beach Club at Hyde Hotel Dubai: From Monday to Thursday, beach access is complimentary and based on availability. From Friday to Sunday, an entry fee of 250.00 USD per person applies and is non-refundable. Guests receive complimentary beach towels, sunbeds, and umbrellas at Ninive Beach Club. Bookings must be made at least one day in advance and are subject to availability. Only guests aged 18 years and older are permitted; children are not allowed. The Ibiza Spine is temporarily pausing its restaurant operations effective immediately, until future notice.