Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. The complimentary shuttle service to and from Dubai Mall is no longer available. However, the hotel will continue to provide a transfer option for guests at a charge of AED 40.00 per person for a round trip. The shuttle service will operate twice weekly, every Monday and Wednesday. Transfer service to and from Dubai Mall is available for AED 40.00 per person, per round trip. The main pool cleaning has been completed, and the main pool is open. Bab Al Bahr is undergoing an internal enhancement project. During this period, all Bab Al Bahr operations have been relocated to Safi Restaurant. Renovation work may cause some noise. The Vista restaurant will be temporarily closed from 28.09.2026 to 04.10.2026 due to scheduled floor replacement work. During this period, the main place for dining will be the Bab Al Bar restaurant, which will be open for breakfast, lunch, and dinner. All food services under the half-board and all-inclusive systems will be provided at the Bab Al Bar restaurant throughout the closure period. The following services are temporarily unavailable until further notice: Escape Equestrian Bar and Lounge, shuttle services, and valet parking. Guests booked on All Inclusive, Full Board, and Half Board meal plans receive breakfast as a buffet at Vista, lunch as a two-course set menu from Bab Al Bahr served at Safi Restaurant, and dinner as either a three-course set menu at Mejhana or an AED 95.00 dining credit from the Bab Al Bahr menu. Lunch and dinner buffet service at Vista is provided at the hotel’s discretion based on occupancy. The availability and operating hours of the resort facilities are subject to change without prior notice in accordance with government regulations and guidelines. A mandatory New Year’s Gala Dinner applies to all guests staying on December 31. The price is AED 1100.00 per adult aged 12 years and above and AED 550.00 per child aged 6 to 11.99 years. Children aged 0 to 5.99 years attend free of charge. The Gala Dinner includes entertainment from 09:00 PM to 02:00 AM featuring a DJ, live performances, a fireworks show, and a New Year countdown. The mandatory New Year’s Gala Dinner is not included in the room rate and must be booked separately for every room staying on December 31. Other dining venues will not operate on this date. Access to the event area and entertainment is available only to Gala Dinner guests. Airport transfers are available for an additional charge. Guests must contact the property before arrival and provide their arrival details. Contact information is available in the booking confirmation. Reservations are required for golf tee times, massage services, and spa treatments. Guests should contact the resort before arrival using the contact information provided in the booking confirmation. One child aged 12 years or younger stays free when using existing bedding in the parent’s or guardian’s room. Connecting rooms are available upon request and subject to availability. Guests should contact the property using the contact information provided in the booking confirmation. For bookings with an occupancy of 2 adults and 2 children aged up to 12 years, one extra bed is included in the room rate.