Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. Cats and dogs are permitted in villas only. Cats and dogs have to be officially registered with the approved regulations and be equipped with an electronic microchip and a valid vaccination certificate. Hotel pre-approval is required at the time of booking. Contact information is provided in the booking confirmation. One-time sanitization fee of AED 500.00 for short stays with pets applies; for long stays, total charges are capped at AED 1000.00 per stay, as agreed within the contracted stay dates. As well as a cleaning fee of AED 70.00 per room per night. A credit card must be provided at check-in in case of potential damages. Guests can contact the property for further information on staying with pets. Contact information is provided in the booking confirmation. This property offers transfers from the airport, surcharges may apply. Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. For Christmas and New Year's Eve dinners, guests may be charged separately at the hotel. A non-smoking policy is observed. The Club Lounge welcomes children accompanied by parents until 08:00 PM. After this time, access is limited to adults only, as the lounge offers an evening bar experience. Children under the age of 12 must be accompanied by an adult at all times; no children under the age of 12 are permitted after 08:00 PM. Appropriate clothing and footwear are required at all times. The Adults Pool, Sorso Bar, and Dolce Club House are once again fully open and operating according to their regular schedules. The maintenance works at The Forge Steakhouse have been successfully completed, and the restaurant has returned to its original signature location, welcoming guests as usual. Leisure Facilities, Restaurants and Bars are all opened and operating at their regular timings. The Venetian Village transformation continues to progress smoothly and remains on schedule. The Venetian Village Transformation Project is being reconstructed until February 2027. Work is carried out from 09:00, 7 days a week. About 106 of the 134 thousand square meters of beach will be available to guests; beach services will be maintained. Second-floor terraces: Works are underway, with moderate noise expected until 15 October 2026. Li Jiang terrace refurbishment: Tile installation continues through 15 October 2026. Pool walkway: Minor tile replacement continues through 31 October 2026. Hair salon: Demolition involving higher noise levels continues through 5 October 2026, excluding Saturdays and Sundays. Less noisy installation and finishing works will follow from 6 October through December 2026.