Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. A physical identification document (passport or Emirates ID) is required at check-in. Please note that digital copies will not be accepted. Extra-person charges may apply and vary depending on property policy. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Children under 12 years old are not allowed in the spa without adult supervision. The number of extra beds depends on the room category. Depending on the capacity of the room booked, children up to the age of 13 can stay free of charge in additional beds. The amount of deposit may vary and depends on the room category booked. Deposit for Suite category is AED 2000.00, deposit for Deluxe category is AED 1000.00. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. New Year's Eve Gala Dinner per adult: AED 5000.00. New Year's Eve Gala Dinner per child from 4 to 11 years old: AED 2500.00. Concert for new year is mandatory and the price is AED 6000.00 per person. The lazy river and slides in the Mandarin pool operate according to a set schedule every day, including holidays: Open: 09:00 AM – 11:30 AM; Closed: 11:30 AM – 12:45 PM; Open: 12:45 PM – sunset. Entertainment program: 5 days a week from 08:00 PM to 11:00 PM, guests can enjoy live performances by qanun and oud players. The Mandarin beach area has reopened and is available to guests. Both the Mandarin and Oriental pools are operating normally. All pool-related facilities, including the Alma and Cascades, are also available to guests. The EP Club lounge officially reopens on September 7, 2026. The lounge is open daily from 07:00 AM to 11:00 PM. EP Club guests will have access to: breakfast 07:00 AM – 12:00 PM; afternoon tea 02:00 PM – 04:00 PM; evening canapés 05:00 PM – 07:00 PM; light snacks and non-alcoholic beverages throughout the day. Restaurant Vendôme resumes service on September 17 and will operate according to the following schedule: Breakfast: 07:00 AM – 11:30 AM; Dinner: 06:30 PM – 10:00 PM.