The Grand Lotte Seoul Hotel is located in Seoul, in the city center. City Hall, Deoksugung Palace, and Namdaemun Market are within walking distance.

The hotel has a bar, a restaurant, and a cafe. Wi-Fi is available. Parking is provided for guests arriving by car. The hotel offers a massage room, a sauna, a spa center, a fitness center, and an indoor pool. A business center and event facilities are available for meetings. Excursion booking services are offered at the tour assistance desk. Shuttle service within the city and elevator access are available. The hotel provides laundry, dry cleaning, an ATM, private check-in and check-out, ironing, luggage storage, car rental, a safe, and concierge services. Staff speak English, Japanese, and Korean.

The room is equipped with a shower, television, mini-bar, bathrobe, and slippers. The listed services may not be available in all rooms.