Ministry of Interior in the State of Qatar requires travelers with passports issued by countries including India, Iran, Pakistan and Thailand to book their accommodation on the Discover Qatar Visa on Arrival Portal prior to their arrival into the country. Front desk is open 24/7. As part of the upcoming maintenance of the Katara Cultural Village substation, there will be a scheduled power outage at the hotel. This maintenance is a mandatory requirement by Kahramaa to prevent the risk of a complete substation failure. On 20 April 2024, there will be a 3.5 hour outage to connect power to the backup generators — from 02:00 AM to 05:30 AM. On 21 April 2025, there will be a 2.5 hour outage from the backup generators and reconnection to the main substation — from 12:00 PM to 02:30 AM. During the Ramadan period, there are special meal arrangements at the hotel. For details, guests can contact the hotel. Contact information can be found in the booking confirmation.