Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. The hotel offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 5:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests need to inform hotel about the arrival time at the jetty. The boat will depart from Kuala Besut Jetty to the hotel at 8:00 AM / 12:00 noon / 4:00 PM. The price for open date 2 ways boat transfer ticket will be MYR 70.00 per pax for an adult and MYR 35.00 per pax for children aged 3-11 years old. Please go directly to no. 180 (Aina Holiday) to buy the boat ticket. Any transfer taken after 4:00 PM, there will be one way charter boat charge at MYR 350.00/boat.