A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. To arrange check-in, guests must contact the property at least 24 hours before arrival using the contact details provided in the booking confirmation. Guests arriving outside the standard check-in hours must contact the property in advance to receive check-in instructions and an access code. Guests are greeted by a property representative upon arrival. A virtual front desk is available to assist guests. For registration, a copy of an identity document must be provided in advance for each guest. Detailed self check-in instructions are sent on the morning of arrival after the documents of all guests have been received.