A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Once your booking is confirmed, guests will receive a welcome email with details of your booking and a link to the online check-in area. This involves four steps: entering personal details for each guest; entering payment details; signing the contract; and confirming credit card details. During the online check-in process, guests can also request additional services. Online check-in is required for bureaucratic reasons and must be completed prior to guests’ arrival to gain access to the apartment.