A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. The front desk is open until 20:00. The city tax is not charged for guests under 12 years of age. There is no front desk at the apartment. It is necessary to provide arrival information in advance a few days before arrival so that the administration can arrange check-in. It is also required to provide a full phone number that will be used during the trip so that guests can be contacted at any time. For late arrival an additional fee of EUR 20.00 after 08:00 PM, EUR 35.00 after 11:00 PM to 01:00 AM is charged, which must be paid in cash at check-in. It is necessary to call or send a message to the messenger, specifying the name of the apartment, at least 30 minutes before arrival, before entering the apartment or to transmit any other information regarding check-in. Contact information is provided in the booking confirmation. Guests aged under 18 cannot stay at the hotel alone. Specific policies may vary by hotel and room type.