According to the Product Eco-responsibility (Amendment) Bill 2023, hotels in Hong Kong can no longer provide free disposable plastic toiletries and plastic-bottled water in the guest room. Guests are encouraged to bring their own supplies. Certain geographic data restrictions are in effect in China. Data is changed by an algorithm that randomly shifts latitude and longitude coordinates for national security purposes. It is recommended to take this into account and independently verify the property's exact location. Front desk is open 24/7. Guests have to proceed to the reception lobby on the ground level of the hotel. The hotel has security personnel and a virtual receptionist available overnight to assist with late-night check-ins should guests arrive at a later time, and no charges will be incurred. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.